The process is conducted through confidential discussions and negotiations with the help of a mediator, who must be qualified and impartial. The flexibility and immediacy are process characteristics that allow the parties to focus on the substance of the dispute. The mediator tries to fortify the specific needs and the real interests of the parties, far away from the logic of the dispute.
The process of mediation is governed by some basic principles, which among others are:
• strict confidentiality,
• free participation of the parties
• manage their emotions,
• The elasticity of the form of the process,
• equality in the treatment of parts,
• Effective communication,
• the non-binding character of those being carried through the process (until the signature of the dispute settlement agreement) and – innovative in relation to judicial and arbitral dispute resolution – not a decision by the Mediator. Essentially that the parties have complete control of the agreement.
The Mediator should be emphasized that he/she is neither judge nor referee. Through the techniques he has learned and applied, the parties are guided under the auspices of, in finding the solution to their problem, based on their real interests. If the parties reach a solution, the mediation process ends by signing a private agreement which has been signed by the parties and it is fully binding on them, and can be performed after followed a standard procedure in accordance with the articles of the Code of Civil Procedure on the enforcement of decisions or generally enforceable instruments.
In many cases, agreements may be achieved within a few hours, even in a complex case can the agreement be reached within a few days. This is a real change of mentality and way of differences approach.
Certified mediators of our office is available to provide you with accredited mediation services with all the guarantees of existing legislation, trust and responsibility. Feel free to call us by phone or visit us in order to better know you, the institution of mediation and talk to you about all the details of this institution alternative dispute resolution!
Mediation is a culture solution!